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SHIPPING AND RETURNS

Shipping Policy

DELIVERY TIMES & COSTS 

 

STANDARD DELIVERY - £3.99

Royal Mail 2nd Class Delivery - 3-5 Working Days

 

PRIORITY DEILIVERY - £5.99

Royal Mail 1st Class Delivery - 1-2 Working Days

LOCAL DELIVERY - FREE

If the delivery address is within a 5km radius of our premises, a free delivery can be arranged. Please select this option when at the checkout.

PLEASE NOTE: Delivery times are subject to shipping provider and may vary depending on mail volumes, transport disruptions and operating issues. In addition the delivery time may also be effected by bank, public and local holidays.

RECEIVING YOUR ORDER 

If everything you’ve purchased is in stock, we aim to dispatch your order by the following working day. All the items on your order will be delivered together, but if you’d like to arrange for your in-stock items sooner, please do get in touch with us

handhhomeware@gmail.com and we will be happy to help. 

Return & Exchange Policy

As long as your purchase is in its original condition and packaging, you can return it to us with a completed Returns Form within 14 days for a full refund, excluding delivery fees. Please note, once we’ve received your items, it usually takes up to 5 working days to process a return, but this time may be longer without a completed Returns Form.

You can download our returns form here

 

We require you to use your own returns method, please download and complete a Returns Form, then send your items in their original packaging to the below address:

UNIT 14 SOUTHWELL BUSINESS CENTRE

CREW LANE,

SOUTHWELL,

NOTTINGHAMSHIRE

NG25 0TX

We’re happy to offer you an exchange for an alternative item, providing there is available stock. Please email handhhomeware@gmail.com so we can arrange this for you. In this instance, you are still responsible for paying the return postage cost.

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